Reimagining the Roles of Patient Safety, Quality and Patient Experience

Last modified by Doug Maynard on 2015/10/01 14:48


This session is part three of our three part Patient Safety Series.  During this series we have reviewed the past 15 years of patient safety and taken a look at where the movement is heading. We have also explored how we've moved beyond clinical interventions to incorporate the human element and systems design in improving safety for the patients and clients we serve.

Join us in this final installment as we look at what might be an alternate future for healthcare as we think outside the box and re-imagine the roles and interplay of patient safety, quality improvement initiatives and patient experience in building our healthcare systems in Canada.

What is the role of patients and families in changing the system, increasingly empowered through technology and information?  What happens when quality improvement initiatives, patient safety, and patient experience are not aligned, or even in conflict? How are private corporations such as Walmart and TELUS influencing how health services are delivered, and is there anything these other industries can teach us?

Hugh McLeod, former CEO of the Canadian Patient Safety Institute, and Leslee Thompson, President and CEO of Kingston General Hospital, will lead us through an engaging conversation where we look at the real drivers of change in improving the healthcare system.

We hope you will join the conversation and share your thoughts in what is sure to be an interesting and thought provoking conversation



HughMacLeod.jpgHugh McLeod 

Hugh is the former CEO of the Canadian Patient Safety Institute. Prior to joining CPSI in 2010, Hugh held senior positions with the Government of Ontario as associate deputy minister of the climate change secretariat and associate deputy minister for the Ontario Ministry of Health and Long-Term Care. During his four years with the ministry, he was also the executive lead of the Premier’s Health Results Team, responsible for a provincial surgical wait time strategy, a provincial primary care strategy, and the creation of local health integration networks.

Hugh has also held a number of senior executive positions in British Columbia, including senior vice-president of Vancouver Coastal Health and senior vice-president of the Health Employers Association of British Columbia.

Hugh’s professional activities include serving as senior fellow at the University of Toronto, Rotman School of Management; adjunct professor at the University of British Columbia, Faculty of Medicine; associate faculty at Royal Roads University, Victoria, Faculty of Social and Applied Science; and adjunct professor at Griffith University Business School in Brisbane Australia.

LesleeThompsonupdated2011TwitterPic400x400.jpgLeslee Thompson

Leslee has over 25 years of healthcare experience that extends from the bedside to the boardrooms of some of Canada’s largest and most innovative public and private sector organizations. A graduate of Queen’s University School of Nursing, Leslee started her career as a critical care nurse.

In the private sector, Leslee was Vice-President of Health System Strategies Canada for Medtronic, a global medical devices company, where she had national and international responsibilities in areas of strategy, health policy and strategic account management. She was also on the Board of Directors at Shoppers Drug Mart for six years and is a Certified Corporate Director.

In the public sector, Leslee has led numerous large-scale, complex changes within and across organizations going through mergers, amalgamations and system-level restructuring. She was Vice-President of Cancer Care Ontario,  Executive Vice-President and Chief Operating Officer of Sunnybrook and Women’s Health Sciences Centre, Chief Operating Officer of Toronto Western Hospital at University Health Network and Senior Operating Officer of Royal Alexander Hospital at Capital Health, Alberta.

Leslee has an MBA from University of Western Ontario and a Master’s degree in Nursing from University of Toronto. She has delivered hundreds of presentations on healthcare system trends, and has published articles on health system restructuring and change. She has also won awards for her contributions to the nursing profession, her leadership of a national public service program and the advancement of best practices in healthcare management. In 2012, Leslee received the Facing Cancer Together Award of Honour for her commitment to empowering women with cancer by helping to pioneer the Look Good Feel Better program in Canada

Created by Ann Watkins on 2015/08/28 20:11