Improving Patient Safety and Building Quality Care Through LEAN Processes

Last modified by Doug Maynard on 2013/04/29 17:08


Mr. James MacKelvie

Dr. Lennox Huang

Mr. Andrew Chan


 Processes in healthcare are vital to ensure consistent, quality care to the patients and their families. Transforming a process for improvement requires teamwork, determination and some creativity. 

Building on the presentation at the 2010 CAPHC Conference in Winnipeg, the goal of this session is to learn more about LEAN techniques and how to apply them effectively in healthcare to improve quality and eliminate waste. 

"What is LEAN and how does it apply to patient safety?"

Lean Coordinator, Jim MacKelvie, Children's Hospital of Eastern Ontario (CHEO) will answer those questions and describe how CHEO has been able to successfully implement  LEAN projects in CHEO's Emergency Department and for specialized projects - Blood Specimen Mislabelling and multiple Perioperative projects.

Dr. Lennox Huang will describe how Hamilton Health Sciences is combining LEAN with high - fidelity simulation. 

Andrew Chan, Certified Lean Six Sigma Green Belt at IWK, Halifax, will provide a brief overview of how they are Building LEAN Capacity for Patient Safety through workshops that focus on leading and learning. Since the beginning in 2009, 75 staff members have been trained and an estimated 33 projects have been completed due to the workshops.


We invite all particpants to ask questions and share thier own experience using LEAN techniques.  Please include any comments or questions at the bottom of this page.

If you have any questions please contact Lisa Stromquist



Resources and References:

PowerPoint Presentation - How LEAN Can Help Improve Patient Safety - J. MacKelvie

PowerPoint Presentation - Building LEAN Capacity for Patient Safety - A. Chan

PowerPoint Presentation - Combining lean Initiatives with High-fidelity Simulation - L Huang. and D. Norman



Presenter Bios:

Jim MacKelvie

Jim is the Lean Program Coordinator at the Children's Hospital of Eastern Ontario, where he has supported and facilitated significant improvement in patient flow through CHEO's Emergency Department.

Jim holds a degree in Mechanical Engineering as well as continuing education certificates in Organizational Design, High Performance Team Development, Six Sigma, Master Quality Trainer, Lean Process Development and Project Management.

Additionally, Jim has held positions ranging from Quality Engineer and Engineering Manager to Director of Operations at various high tech businesses throughout the Ottawa area.  He has developed and led adult training programs in Leadership and Problem Solving Techniques and provided sessional instruction for Carleton University's Business Management graduate program.



Lennox Huang MD, FAAP

Dr. Huang is the Chair of the Department of Pediatrics at McMaster University and the Chief of Pediatrics at Hamilton Health Sciences and St. Joseph's Healthcare Hamilton. Since 2006, he has served as Associate Chair (Clinical) in the Department of Pediatrics and Deputy Chief of Pediatrics. He has been the Medical Director of the Outreach and Pediatric High-Fidelity Simulation at McMaster Children's Hospital since 2005.

After receiving his medical degree from the University of Toronto, Dr. Huang completed his residency and pediatric critical care fellowship training at Rainbow Babies and Children’s Hospital in Cleveland. Dr. Huang actively practices pediatric intensive care and is certified by the American Board of Pediatrics for both Pediatrics and Pediatric Critical Care.

Dr. Huang’s professional interests lie in the areas of patient safety, hospital quality improvement and high-fidelity simulation. As medical director for MCH’s pediatric outreach and high-fidelity simulation program, he brings research, medical education and patient safety together with cutting-edge technology. He has recently been awarded with a Certificate of Merit from the Canadian Association of Medical Education (CAME) and a Clinical Teaching Award from the Pediatric Postgraduate Residency Program at McMaster University.


Andrew Chan P.Eng M.A.Sc

Andrew has 17 years of productivity improvement experience in manufacturing and processing environments.  He began his career as a Manufacturing Engineer / Tooling Specialist in the Volvo Car assembly plant In Halifax, where he was involved in numerous productivity and quality improvement projects.  One of his large scale projects was remodeling and retooling the entire assembly line by conducting work flow analysis to achieve optimal productivity.

He then worked in Wallaceburg, Ont. with Eaton Yale Ltd., a leaf spring manufacturer for the “Big 3” as the manager of the Industrial Engineering department.  He introduced  work cell concept in the assembly department to reduce labor requirements by 35% while increasing productivity by 25% resulting in savings of over a million in wages annually.
Prior to joining the IWK Andrew also worked for  Labatt Brewery and Canada Post leading process improvement projects.  Andrew has an Industrial Engineering and a Master of Applied Science (Industrial Engineering) Degree from the Technical University of Nova Scotia.  

Tags: Lean webinar
Created by Lisa Stromquist on 2011/04/20 19:58