Effective Communication for High Risk Activities

Last modified by Support on 2016/03/31 10:38


Gregory Kennedy MSc, Leslie Galloway BN, MSc


This is the second in a series of three webinars presented in partnership with Accrediation Canada and the CAPHC Patient Safety Collaborative.

This session will focus on two Required Organizational Practices (ROPs) in the Communication category.

  1. Two Client Identifiers:  The team uses at least two client identifiers prior to the provision of any service or procedure
  2. Verification Processes for High Rick Activities:  The team implements verification processes and other checking systems for high risk activities.

All organizations have policies on 2 client identifiers but it still seems to pose a challenge in those circumstances where there are special considerations, exceptional populations and unique situations.  Organizations often overcome these challenges in creative ways.

Surgical checklists are one example of a verification process.  Are organizations successfully implementing the use of checklists; is there any resistance? 

Greg Kennedy, Health Services Research Specialist, Accrediation Canada will provide the background on these ROPs, the intent and expectations of Accrediation Canada, tips for their application and practical examples in the paediatric setting.

Leslie Galloway, Quality Officer for the Regional Winipeg Health Authority, Child Health Program, will share her organizations experience in the development, implementation and application of a Surgical Checklist.

Resources and References:

PowerPoint Presentation:  Two Client Identifiers & Verification Processes for High Risk Activities

Winnipeg Child Health Program Safe Surgical Checklist

2011 Accreditation Canada Required Organizational Practices Handbook





Presenters bios:

Greg Kennedy is as a Health Services Research Specialist in Program Development at Accreditation Canada. In this role, Greg oversees the ongoing development and maintenance of the accreditation program, particularly in terms of required organizational practices, performance measures, patient safety, and client experience.  

Previous to joining Accreditation Canada, Greg worked as a Research Associate in the Division of Preventive Oncology at Cancer Care Ontario. Greg holds a Master of Science in Epidemiology & Population Health from Queen’s University, and a Bachelor of Science in Cell Biology from McGill University.

Leslie Galloway is the Quality Officer for the Winnipeg Regional Health Authority, Child Health Program. Leslie has completed a Bachelor of Nursing Degree, a Master of Science in Community Health Sciences in the Faculty of Medicine and a certificate program in Quality Management from the University of Manitoba.