Access Team: building One Door to service

Last modified by Logan Green on 2020/09/04 23:19

Families with children and youth who have rehabilitation, speech and language, and developmental needs in Ottawa and Eastern Ontario did not know where to go for services. CHEO, the former Ottawa Children’s Treatment Centre (OCTC) and the First Words Preschool Speech and Language Program (First Words) all had different eligibility criteria and intake processes that left families holding many long intake forms and providers unsure where to refer their patients.

After CHEO and OCTC integrated, the newly amalgamated organization and First Words committed to making “One Door” for families to access services. This webinar will share a high-level overview of the project that built the team, how families and providers were engaged in the process, what operational planning looked like and some early success and learnings from the first year the new Access Team has been in business.

Following this webinar, participants will be able to:
• Understand how LEAN methodologies were used to create a centralized intake process and how family and front-line voice was incorporated
• Share lessons learned from the planning, implementation, and running of Access Team
• Celebrate milestones achieved in the first year

The primary audience for this webinar includes:
Front-line service providers,
Middle managers,
Senior leaders,
Patient/Family partners/advocates

  • Susan Mendelsohn, Director, Development and Rehabilitation, CHEO
    Susan has a Master’s degree in Speech-Language Pathology and has worked at CHEO for 30 years, in both clinical and management positions. She also taught at the University of Ottawa for 10 years. She is currently Director of Development & Rehabilitation, which offers a broad range of multi-disciplinary services and supports for children and youth with special needs, and their families. She has a Lean yellow belt and has been involved in numerous quality improvement initiatives, research, and community planning.
  • Claire Seymour, Manager, Development and Rehabilitation, CHEO
    Claire has a Master’s Degree in Business Administration. She is currently a Manager of Development & Rehabilitation and is the Manager for Access Team. She has a Lean green belt and has been involved in many large projects and quality improvement initiatives including the development and implementation of Access Team.
  • Laurie-Ann Staniforth, Clinical Coordinator, First Words Preschool Speech and Language Program
    Laurie-Ann has a Master's degree in Speech-Language Pathology from l’Université de Montréal. She is the Clinical Coordinator of First Words, a publicly funded preschool speech and language program for Ottawa and Renfrew County. Since 2004, Laurie-Ann has been a part time professor in the School of Rehabilitation Sciences at the University of Ottawa. She has a Lean green belt and is passionate about improving access and quality of speech and language services for young children.
  • Access Team front-line staff member - TBC
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Created by Logan Green on 2020/08/18 17:35